Customer Experience Leader - Front End & Mentoring

The TJX Companies, Inc.; San Marcos (TX); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Associate discount

401(k) matching

Health/dental/vision insurance

Paid time off

Résumé du poste

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to drive a positive customer experience and supervise Associates at the front of the store. You’ll train staff on front-end principles, promote loyalty programs, and keep the store clean and organized while modeling great service.

Qualified applicants will be available to work a flexible schedule including nights and weekends, have a solid merchandising sense, be multitask capable, and communicate clearly with teammates

Qualifications

• Front-end leadership experience leading store teams.
• Strong customer service orientation and problem solving.
• Understanding of merchandising techniques and store promotions.
• Excellent verbal and written communication; able to train others.

Responsabilités

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Connaissances

Front-end leadership

Customer service

Merchandising basics

Communication

Team training

Flexibility

Description du poste

Marshalls, part of The TJX Companies, Inc., is seeking a front-end leader to drive a positive customer experience and supervise Associates at the front of the store. You’ll train staff on front-end principles, promote loyalty programs, and keep the store clean and organized while modeling great service.

Qualified applicants will be available to work a flexible schedule including nights and weekends, have a solid merchandising sense, be multitask capable, and communicate clearly with teammates