Retail Front-End Customer Experience Lead

Winners Merchants International, L.P.; United States; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching?

Employee assistance program

Paid holidays

Job summary

Marshalls in the USA is seeking a frontline leader to elevate the customer experience. You will oversee a team of Associates at the front of the store, ensure prompt, courteous service, promote loyalty programs, and model strong store standards.

You will train and coach Associates on front-end principles, assign registers and coordinate breaks, address customer concerns, and partner with management on safety and loss-prevention goals.

Qualifications

• 1 year retail experience required.
• 6 months of leadership experience desired.
• Strong communication and organizational skills.

Responsibilities

• Oversees front-of-store Associates to ensure prompt, courteous service.
• Promotes loyalty programs and drives exceptional customer experience.
• Assigns registers, coordinates breaks, and supports POS coverage as needed.
• Addresses customer concerns and maintains a clean, organized store.

Skills

Retail leadership

Customer service

Merchandising

Team training

Tools

POS systems

Job description

Marshalls in the USA is seeking a frontline leader to elevate the customer experience. You will oversee a team of Associates at the front of the store, ensure prompt, courteous service, promote loyalty programs, and model strong store standards.

You will train and coach Associates on front-end principles, assign registers and coordinate breaks, address customer concerns, and partner with management on safety and loss-prevention goals.