Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Moscow (ID); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls in Moscow, ID is seeking a Front-of-Store Supervisor to promote an excellent customer experience and lead a team of Associates on daily tasks and loyalty programs.

You will train staff, coordinate POS coverage, and ensure adherence to store policies while maintaining a clean, organized environment. The role requires strong merchandising knowledge, communication, and the ability to manage busy shifts, including nights and weekends.

Qualifications

• Flexibility to work nights and weekends.
• Strong merchandising knowledge and customer focus.
• Ability to multitask in a fast-paced retail setting.
• Excellent communication and organizational skills.
• Ability to adapt to changing priorities and directions.
• Collaborative team player with supervisory potential.
• Experience training and guiding frontline staff.
• 1 year retail and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front-end principles.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Promotes loyalty programs and handles customer inquiries.
• Ensures adherence to labor laws, policies, and safety procedures.
• Maintains store cleanliness and organization; supports shrink reduction goals.
• Communicates priorities to staff and provides progress updates.
• Supports management on staff training needs.

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Adaptability

Team player

Training others

Retail leadership

Job description

Marshalls in Moscow, ID is seeking a Front-of-Store Supervisor to promote an excellent customer experience and lead a team of Associates on daily tasks and loyalty programs.

You will train staff, coordinate POS coverage, and ensure adherence to store policies while maintaining a clean, organized environment. The role requires strong merchandising knowledge, communication, and the ability to manage busy shifts, including nights and weekends.