Customer Experience Leader (Front End & Loyalty)

NBMBAA; Cabot, Northern (AR, KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Flexible schedule

Career growth opportunities

Job summary

Marshalls in Cabot, AR is seeking an enthusiastic supervisor to promote an excellent customer experience and lead a team of front-end Associates. You will model outstanding service, assign registers, and coordinate breaks while ensuring loyalty programs are promoted and store standards are upheld.

The role requires at least 1 year of retail experience and 6 months of leadership experience, with strong merchandising, communication, and organizational skills.

Qualifications

• Strong merchandising techniques required.
• Capable of multitasking in a fast-paced store environment.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising

Multitasking

Communication

Organization

Training others

Job description

Marshalls in Cabot, AR is seeking an enthusiastic supervisor to promote an excellent customer experience and lead a team of front-end Associates. You will model outstanding service, assign registers, and coordinate breaks while ensuring loyalty programs are promoted and store standards are upheld.

The role requires at least 1 year of retail experience and 6 months of leadership experience, with strong merchandising, communication, and organizational skills.