Customer Experience Lead – Front End & Training

The TJX Companies, Inc.; Plano (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays

Job summary

Marshalls in Plano, TX is seeking a Retail Team Lead to promote an excellent customer experience and supervise front-of-store operations. You will lead Associates, model service standards, and support loyalty programs while maintaining a clean, organized store.

The role requires flexibility including nights and weekends, strong merchandising knowledge, and the ability to multitask. You will train others, communicate with management, and help ensure compliance with labor policies.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong merchandising knowledge.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player and able to train others.
• Retail experience: 1 year; leadership experience: 6 months.

Responsibilities

• Promotes an excellent customer experience and loyalty programs.
• Leads a team of Associates at front of store.
• Trains and mentors Associates on front-end principles.
• Manages registers and coordinates POS coverage.
• Addresses customer concerns promptly.
• Ensures adherence to store plan and labor policies.
• Maintains a clean and organized store.
• Communicates priorities to management and Associates.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Organizational skills

Training others

Leadership experience

Job description

Marshalls in Plano, TX is seeking a Retail Team Lead to promote an excellent customer experience and supervise front-of-store operations. You will lead Associates, model service standards, and support loyalty programs while maintaining a clean, organized store.

The role requires flexibility including nights and weekends, strong merchandising knowledge, and the ability to multitask. You will train others, communicate with management, and help ensure compliance with labor policies.