Customer Experience Supervisor — Flexible Schedule

The TJX Companies, Inc.; Madison (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Paid holidays/vacation/sick

Job summary

Marshalls in the United States is seeking a front-end leader to oversee Associates at the store level, ensuring prompt and courteous service and active loyalty program promotion.

You will model exceptional customer service, train team members, and coordinate POS coverage while maintaining a clean, organized store. The role requires strong communication and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Team player with the ability to train others.
• Able to multi-task and adapt to changes in direction.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Team player

Training others

Job description

Marshalls in the United States is seeking a front-end leader to oversee Associates at the store level, ensuring prompt and courteous service and active loyalty program promotion.

You will model exceptional customer service, train team members, and coordinate POS coverage while maintaining a clean, organized store. The role requires strong communication and the ability to multi-task in a fast-paced retail environment.