Customer Experience Supervisor: E‑Commerce & In‑Store Ops

Whole Foods Market, Inc; Madison (NJ); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Customer Service & E-Commerce Supervisor to support checkout, grocery delivery, and pickup at the assigned store. You will lead the team, manage capacity and labor, and ensure efficient order processing while maintaining safety and adherence to policies.

You will mentor Team Members, monitor KPIs, and partner with store leadership and delivery partners to optimize the customer experience and operations.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and ensures team members deliver great service.
• Balances in-store customer service with online order completion responsibilities.
• Monitors customer flow and assigns tasks to meet both in-store and online demand.
• Drives process improvements and adheres to safety and regulatory standards.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring/Coaching

MS Office proficiency

Tools

MS Office

Job description

Whole Foods Market is seeking a Customer Service & E-Commerce Supervisor to support checkout, grocery delivery, and pickup at the assigned store. You will lead the team, manage capacity and labor, and ensure efficient order processing while maintaining safety and adherence to policies.

You will mentor Team Members, monitor KPIs, and partner with store leadership and delivery partners to optimize the customer experience and operations.