Customer Experience & E-Commerce Ops Lead

Whole Foods Market; Philadelphia (Philadelphia County); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store. You will lead daily operations for checkout, online orders, pickup and delivery, monitor KPIs, and drive safety, quality, and team productivity.

You will collaborate with store leadership and partners, coach Team Members, and ensure adherence to health and safety regulations while delivering outstanding customer experiences.

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analytical skills

Interpersonal skills

Team leadership

Training / coaching

Microsoft Office

Email proficiency

Tools

Microsoft Office

Email systems

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store. You will lead daily operations for checkout, online orders, pickup and delivery, monitor KPIs, and drive safety, quality, and team productivity.

You will collaborate with store leadership and partners, coach Team Members, and ensure adherence to health and safety regulations while delivering outstanding customer experiences.