E-Commerce & Customer Experience Supervisor

Whole Foods Market; Irving (TX); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market seeks a supervisor to lead Customer Service & E-Commerce operations at the store. You will support checkout and online order processes, manage daily operations, labor, and safety, and drive program execution. Focus on safety, quality, and customer experience while coaching team members.

You will monitor metrics, optimize workflow, and collaborate with leadership to deliver outstanding service and efficient order fulfillment.

Qualifications

• Retail experience within a fast-paced store environment.
• Strong customer service and communication abilities.
• Good problem-solving and analytical skills.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Sets clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service tasks to balance needs.
• Keeps up with competitors and industry trends.
• Responds effectively to questions, requests, or concerns.
• Builds collaborative relationships with store leadership and partners.

Skills

Retail experience

Task management

Analytics

Interpersonal skills

Teaching others

Tools

MS Office

Job description

Whole Foods Market seeks a supervisor to lead Customer Service & E-Commerce operations at the store. You will support checkout and online order processes, manage daily operations, labor, and safety, and drive program execution. Focus on safety, quality, and customer experience while coaching team members.

You will monitor metrics, optimize workflow, and collaborate with leadership to deliver outstanding service and efficient order fulfillment.