Customer Experience & E‑Commerce Supervisor

Whole Foods Market; South Lake Tahoe (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations for checkout, grocery delivery and pickup, staffing, and process execution to ensure safe, efficient, and high-quality service.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and delivery partners to optimize the customer experience. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 12+ months retail experience.
• Ability to balance in-store service with online orders.
• Strong interpersonal and customer relationship skills.

Responsibilities

• Delivers outstanding customer experience and holds team to high service standards.
• Sets clear expectations for balancing in-store service with online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Keeps apprised of industry trends and competitive activity.
• Handles customer questions and concerns promptly and professionally.
• Fosters teamwork and a positive morale across the team.
• Ensures safety and regulatory compliance on shift.
• Coaches and motivates team members for high performance.

Skills

Customer service

Team leadership

Operational analysis

Communication

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations for checkout, grocery delivery and pickup, staffing, and process execution to ensure safe, efficient, and high-quality service.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and delivery partners to optimize the customer experience. Flexibility for nights, weekends, and holidays is required.