Checkout & Online Orders Supervisor

Whole Foods Market; Shrewsbury (MA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market is seeking a capable Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, and ensure a smooth checkout, pickup, and delivery experience while upholding health and safety standards.

You will coach Team Members, monitor KPIs, and collaborate with store leadership and 3P partners to deliver outstanding customer service and efficiency. Flexible scheduling may be required.

Qualifications

• 12+ months retail experience required.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns related tasks.
• Keeps up with competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive relationships with store leadership and partners, including Amazon delivery drivers.
• Promotes teamwork, respect, and morale while ensuring safety and regulatory compliance.
• Coaches and motivates Team Members to maintain high performance and reduce turnover.
• Maintains cleanliness and security of workspaces and equipment.
• Identifies opportunities to improve processes and elevate the checkout experience.

Skills

Task management

Customer flow balancing

Data analysis

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a capable Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, and ensure a smooth checkout, pickup, and delivery experience while upholding health and safety standards.

You will coach Team Members, monitor KPIs, and collaborate with store leadership and 3P partners to deliver outstanding customer service and efficiency. Flexible scheduling may be required.