E-Commerce & Customer Experience Supervisor

Whole Foods Market, Inc; Northfield Township (IL); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

store discount

paid time off

financial wellness

health & wellness support programs

access to other Team Member perks

Job summary

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store.

You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and drive safety, quality, and team productivity while optimizing in-store and online customer flows. You will assist the Team Leader in developing Team Members, uphold WFM values and health and safety standards, and manage capacity, labor utilization, and adherence to pick and drop-off processes

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Makes sure security of equipment is maintained, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root-cause analysis

Interpersonal skills

Coaching others

MS Office

Tools

Microsoft Office

Job description

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store.

You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and drive safety, quality, and team productivity while optimizing in-store and online customer flows. You will assist the Team Leader in developing Team Members, uphold WFM values and health and safety standards, and manage capacity, labor utilization, and adherence to pick and drop-off processes