E‑Commerce & Customer Service Supervisor

Whole Foods Market, Inc; Tampa (FL); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service and E‑Commerce programs within the assigned store. You will lead processes that ensure smooth checkout, efficient grocery delivery and pickup, and a high‑quality pickup experience.

You will monitor performance, optimize labor utilization, and coach Team Members to achieve top results while upholding safety and company standards. The role requires strong analysis, excellent communication, and the ability to work nights,

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks for in-store and online order completion.
• Seeks awareness of industry trends and competitors.
• Responds effectively to customer questions and concerns.
• Collaborates with store leadership and partners, e.g., Amazon delivery drivers.
• Fosters a positive environment with teamwork and morale.
• Maintains safety and security standards for Team Members.
• Ensures regulatory compliance and process adherence.
• Coaches and motivates Team Members to sustain high performance.
• Maintains clean workspaces and equipment security.
• Identifies opportunities for process improvement.
• Models WFM values and leadership principles in daily work.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring others

Email & MS Office

Job description

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service and E‑Commerce programs within the assigned store. You will lead processes that ensure smooth checkout, efficient grocery delivery and pickup, and a high‑quality pickup experience.

You will monitor performance, optimize labor utilization, and coach Team Members to achieve top results while upholding safety and company standards. The role requires strong analysis, excellent communication, and the ability to work nights,