Customer Experience Specialist in Training

CarMax; Salisbury (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick leave

Job summary

CarMax, the way your career should be, is hiring a Customer Specialist in Training at our Salisbury, MD location. You will deliver an iconic, customer-first experience guiding buyers through sales, appraisals, and service coordination.

Join a fast-paced team where integrity and teamwork drive results; you will perform vehicle checks, paperwork processing, and EH&S compliant operations while learning hands-on in a supportive environment.

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect and teamwork in a fast paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks and meet deadlines with attention to detail.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check‑in, scanning and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and auditing documents.
• Coordinate service appointments and review repair order invoices for accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Education

High School Diploma or equivalent and a valid driver’s license

Job description

CarMax, the way your career should be, is hiring a Customer Specialist in Training at our Salisbury, MD location. You will deliver an iconic, customer-first experience guiding buyers through sales, appraisals, and service coordination.

Join a fast-paced team where integrity and teamwork drive results; you will perform vehicle checks, paperwork processing, and EH&S compliant operations while learning hands-on in a supportive environment.