Customer Experience Specialist in Training

CarMax Business Services; Wilmington (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Job summary

CarMax, the nation's largest retailer of used cars, invites you to join as a Customer Specialist in Training in Wilmington, NC. You will learn to deliver an iconic, customer-first experience and support customers through every step of their journey—buying, selling, or servicing vehicles—while learning by doing across sales, appraisals, paperwork, and repair order coordination.

This hands-on program emphasizes honesty and integrity in a fast-paced environment, with opportunities to work across

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the nation's largest retailer of used cars, invites you to join as a Customer Specialist in Training in Wilmington, NC. You will learn to deliver an iconic, customer-first experience and support customers through every step of their journey—buying, selling, or servicing vehicles—while learning by doing across sales, appraisals, paperwork, and repair order coordination.

This hands-on program emphasizes honesty and integrity in a fast-paced environment, with opportunities to work across