Customer Experience Specialist - Training

CarMax; Charlottesville (VA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sick leave

Paid vacation

Holidays

Job summary

CarMax Charlottesville is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced setting while guiding customers through each step of their journey.

The role emphasizes strong communication, integrity, and teamwork as you perform vehicle appraisals, paperwork processing, and coordination of service appointments. A High School Diploma and a valid driver’s license are required.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Teamwork

Attention to detail

Education

High School Diploma

Job description

CarMax Charlottesville is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You’ll learn hands-on in a fast-paced setting while guiding customers through each step of their journey.

The role emphasizes strong communication, integrity, and teamwork as you perform vehicle appraisals, paperwork processing, and coordination of service appointments. A High School Diploma and a valid driver’s license are required.