Customer Experience Specialist in Training

CarMax; Fort Worth (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday premium pay

Job summary

CarMax is hiring a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a simple, transparent process.

You will perform appraisals, coordinate service appointments, manage paperwork, and support vehicle check-ins while learning hands-on in a fast-paced, team-driven environment.

This role emphasizes honesty, integrity, customer focus, and the ability to balance competing needs, delivering an iconic, customer-first experience.

Qualifications

• Strong communication and customer-facing skills.
• Ability to build lasting relationships and win-win solutions for customers.
• Demonstrates integrity, respect, and teamwork in a fast-paced environment.
• Capable of balancing customer needs with business goals and following processes.
• Able to manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair invoices for accuracy; collaborate across teams.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles with a simple, transparent process.

You will perform appraisals, coordinate service appointments, manage paperwork, and support vehicle check-ins while learning hands-on in a fast-paced, team-driven environment.

This role emphasizes honesty, integrity, customer focus, and the ability to balance competing needs, delivering an iconic, customer-first experience.