Customer Experience Specialist in Training

CarMax; Manchester (NH); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Benefits website access

Job summary

CarMax Manchester, NH is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. You’ll act as a trusted guide through purchasing, selling, and servicing vehicles, with hands-on learning in a fast-paced environment.

You’ll handle vehicle appraisals, paperwork processing, and coordination of repair orders while adhering to CarMax EH&S standards. The role emphasizes integrity, teamwork, and attention to detail in a dynamic retail setting.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills and the ability to represent CarMax and its products.
• Integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports and managing paperwork.

Skills

Communication skills

Relationship building

Integrity/Respect/Teamwork

Balancing customer needs with business

Multitasking/Attention to detail

Data reading/transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax Manchester, NH is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. You’ll act as a trusted guide through purchasing, selling, and servicing vehicles, with hands-on learning in a fast-paced environment.

You’ll handle vehicle appraisals, paperwork processing, and coordination of repair orders while adhering to CarMax EH&S standards. The role emphasizes integrity, teamwork, and attention to detail in a dynamic retail setting.