Customer Experience Specialist (Sales & Service)

CarMax; Easton (Northampton County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday time

Job summary

CarMax is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll assist with vehicle sales, appraisals, paperwork, and repair coordination in a fast‑paced setting.

Strong communication and integrity are essential as you support customers through every step of their journey, balancing needs with CarMax processes and EH&S standards.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity

Multitasking

Detail orientation

Customer focus

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll assist with vehicle sales, appraisals, paperwork, and repair coordination in a fast‑paced setting.

Strong communication and integrity are essential as you support customers through every step of their journey, balancing needs with CarMax processes and EH&S standards.