Customer Experience Specialist (In Training)

CarMax Business Services; Easton (Northampton County); Hybrid; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sick time up to 48 hours/year

Vacation time 80-200 hours/year

6 paid holidays + floating holiday

Holiday Premium Pay

Job summary

CarMax is seeking a Customer Specialist in Training in Easton, PA to guide customers through buying, selling, or servicing vehicles. You will perform appraisals, coordinate service, and manage paperwork while upholding CarMax standards of integrity and customer-first service.

This entry-level role offers hands-on learning in a fast-paced environment, with opportunities to grow within the nation’s largest used-car retailer.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Relationship building

Integrity

Teamwork

Time management

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Driver's license

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Training in Easton, PA to guide customers through buying, selling, or servicing vehicles. You will perform appraisals, coordinate service, and manage paperwork while upholding CarMax standards of integrity and customer-first service.

This entry-level role offers hands-on learning in a fast-paced environment, with opportunities to grow within the nation’s largest used-car retailer.