Customer Experience Specialist in Training

CarMax Business Services; Wisconsin; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, and servicing. You will guide customers through the journey, document vehicle conditions, and coordinate paperwork with teams to ensure a smooth process.

This hands-on role grows with you as you learn CarMax standards and processes. Join a fast-paced environment that emphasizes honesty, integrity, and customer focus.

Qualifications

• Strong communication skills and the ability to represent CarMax positively.
• Ability to build win-win solutions for customers while balancing business needs.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and auditing documents.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, and servicing. You will guide customers through the journey, document vehicle conditions, and coordinate paperwork with teams to ensure a smooth process.

This hands-on role grows with you as you learn CarMax standards and processes. Join a fast-paced environment that emphasizes honesty, integrity, and customer focus.