Customer Experience Specialist in Training

CarMax Business Services; East Meadow (NY); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay with floating holiday

Job summary

CarMax East Meadow is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles.

In this role you’ll assist with vehicle appraisals, sales support, and administrative tasks while coordinating with teams to ensure a smooth customer journey. Training will develop product knowledge, processes, and service excellence.

Qualifications

• Strong communication skills with confidence in representing CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax East Meadow is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles.

In this role you’ll assist with vehicle appraisals, sales support, and administrative tasks while coordinating with teams to ensure a smooth customer journey. Training will develop product knowledge, processes, and service excellence.