Customer Experience Specialist

CarMax; Tuscaloosa (AL); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Benefits package

Job summary

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment while handling vehicle appraisals, paperwork, and repair order coordination as part of a trusted team.

With emphasis on integrity and teamwork, you will support customers through every step and help maintain CarMax quality and customer satisfaction standards in daily operations, training, and service

Qualifications

• Strong communication and customer-focused mindset.
• Ability to build lasting relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Capability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Balancing customer needs

Multitasking / attention to detail

Reading / transcribing data

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, or servicing vehicles. You will learn hands-on in a fast-paced environment while handling vehicle appraisals, paperwork, and repair order coordination as part of a trusted team.

With emphasis on integrity and teamwork, you will support customers through every step and help maintain CarMax quality and customer satisfaction standards in daily operations, training, and service