Customer Experience Specialist in Training

CarMax; Wilmington (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Benefits website access

Job summary

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll act as a trusted guide, supporting customers through every step of their journey while learning CarMax processes.

In this hands-on role, you’ll perform vehicle appraisals support, paperwork handling, and service coordination, while growing your communication and teamwork skills in a fast-paced environment.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.
• Strong communication skills with confidence in representing CarMax and its products.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Communication skills

Customer service

Teamwork

Integrity

Attention to detail

Multitasking

Read/write data

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll act as a trusted guide, supporting customers through every step of their journey while learning CarMax processes.

In this hands-on role, you’ll perform vehicle appraisals support, paperwork handling, and service coordination, while growing your communication and teamwork skills in a fast-paced environment.