Customer Experience Leader - Front End & Training

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Career growth opportunities

Paid time off

Job summary

TJ Maxx / The TJX Companies, Inc. is seeking a front-end leader to oversee store operations, promote a top-notch customer experience, and model service excellence. You will mentor Associates, manage POS coverage, and drive loyalty initiatives across the team.

The role emphasizes training, compliance with labor laws, and collaborative leadership to support a safe, organized, and high-performing store environment.

Qualifications

• Strong understanding of merchandising techniques.
• Ability to multitask and manage priorities.
• Excellent communication and organizational skills.
• Able to train others and lead front-end associates.
• Team player with supervisory potential.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains store standards.
• Promotes and participates in loyalty and credit programs.
• Ensures adherence to labor laws, policies, and procedures.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Team player

Leadership training

Job description

TJ Maxx / The TJX Companies, Inc. is seeking a front-end leader to oversee store operations, promote a top-notch customer experience, and model service excellence. You will mentor Associates, manage POS coverage, and drive loyalty initiatives across the team.

The role emphasizes training, compliance with labor laws, and collaborative leadership to support a safe, organized, and high-performing store environment.