Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Edmonds (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical benefits

Paid time off

Disability insurance

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. seeks a customer-focused leader to oversee front-of-store operations and drive outstanding service at TJ Maxx stores. You will model excellent customer care, supervise Associates, and promote loyalty programs while maintaining store standards.

You will train and mentor staff, coordinate POS coverage, and ensure compliance with policies and safety rules. Candidates should have retail leadership interest and the ability to work flexible hours.

Qualifications

• Flexible schedule, including nights and weekends.
• Strong merchandising knowledge and capability to adapt to store needs.
• Ability to multi-task and stay organized in a fast-paced environment.
• Excellent communication and attention to detail.
• Willingness to train and mentor other associates.

Responsibilities

• Create a positive customer experience and promote loyalty programs.
• Lead front-end operations, ensuring courteous service and store standards.
• Assign registers, manage POS coverage, and coordinate breaks.
• Coach Associates on personalizing the customer experience and loyalty programs.
• Ensure adherence to labor laws, policies, and safety procedures.
• Train Associates and support management with store goals.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Job description

The TJX Companies, Inc. seeks a customer-focused leader to oversee front-of-store operations and drive outstanding service at TJ Maxx stores. You will model excellent customer care, supervise Associates, and promote loyalty programs while maintaining store standards.

You will train and mentor staff, coordinate POS coverage, and ensure compliance with policies and safety rules. Candidates should have retail leadership interest and the ability to work flexible hours.