Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Overland Park (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a Front End/Store Lead at TJ Maxx in Overland Park to drive outstanding customer service and supervise Associates on the front end.

You will model exceptional service, promote loyalty programs, and ensure a clean, organized store while supporting management with daily tasks and objectives. You will train, coach, and guide Associates, manage POS coverage and breaks, and address customer issues promptly to maintain a positive experience aligned with store

Qualifications

• Strong merchandising knowledge required.
• Ability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills.
• Team-oriented with ability to train others.

Responsibilities

• Creates a positive customer experience.
• Promotes loyalty programs.
• Trains and coaches associates on front-end principles.
• Manages POS coverage and breaks for associates.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures tasks are executed per store plan and priorities are set.
• Communicates priorities effectively with management and staff.
• Provides recognition and constructive feedback.
• Partners with management on training needs to improve effectiveness.
• Ensures compliance with labor laws and store policies.
• Promotes safety and loss-prevention initiatives.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Train others

Job description

The TJX Companies, Inc. is seeking a Front End/Store Lead at TJ Maxx in Overland Park to drive outstanding customer service and supervise Associates on the front end.

You will model exceptional service, promote loyalty programs, and ensure a clean, organized store while supporting management with daily tasks and objectives. You will train, coach, and guide Associates, manage POS coverage and breaks, and address customer issues promptly to maintain a positive experience aligned with store