Customer Experience Leader - Front End & Loyalty

The TJX Companies, Inc.; Swansea (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a store leader to promote an exceptional customer experience at the Swansea, MA Marshalls location.

You will oversee front-of-store Associates, coordinate POS coverage, train staff on customer service and loyalty programs, and ensure store standards and safety are maintained. Ideal candidates bring retail experience with leadership capabilities, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Ability to train others
• Flexibility to work nights and weekends

Responsibilities

• Promote excellent customer experience and loyalty programs
• Lead front-of-store team and coordinate POS coverage
• Train and mentor Associates on front-end principles
• Ensure tasks align with store plan and adjust priorities
• Address customer concerns promptly and professionally
• Maintain store cleanliness and organization
• Promote safety and compliance with labor laws

Skills

Customer service

Leadership

Merchandising

Training and mentoring

Communication

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a store leader to promote an exceptional customer experience at the Swansea, MA Marshalls location.

You will oversee front-of-store Associates, coordinate POS coverage, train staff on customer service and loyalty programs, and ensure store standards and safety are maintained. Ideal candidates bring retail experience with leadership capabilities, strong communication, and the ability to multi-task in a fast-paced environment.