Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Revere (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health, dental, vision coverage

Scholarship program

Job summary

The TJX Companies, Inc. Marshalls in Revere, MA is seeking a front-of-store leader to promote an outstanding customer experience and mentor Associates.

You will oversee POS coverage, promote loyalty programs, train staff, and ensure compliant store operations to deliver a clean, organized shopping environment. Ideal candidates have retail leadership experience, strong communication, and merchandising knowledge, with flexibility for nights and weekends.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Merchandising techniques

Leadership

multitask

Job description

The TJX Companies, Inc. Marshalls in Revere, MA is seeking a front-of-store leader to promote an outstanding customer experience and mentor Associates.

You will oversee POS coverage, promote loyalty programs, train staff, and ensure compliant store operations to deliver a clean, organized shopping environment. Ideal candidates have retail leadership experience, strong communication, and merchandising knowledge, with flexibility for nights and weekends.