Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Charlotte (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid time off

Life insurance

Scholarship program

Job summary

Marshalls at The TJX Companies, Inc. is seeking a Front End Lead to deliver an outstanding customer experience and train Associates at the front of the store.

You will promote loyalty programs, lead by example, and ensure a clean, organized environment while maintaining compliance with policies. This role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising awareness and effective communication skills.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Creates a positive internal and external customer experience.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Communicates accurately with management and Associates when setting priorities; provides progress updates.

Skills

Customer service leadership

Merchandising

Communication

Team leadership

Training

Job description

Marshalls at The TJX Companies, Inc. is seeking a Front End Lead to deliver an outstanding customer experience and train Associates at the front of the store.

You will promote loyalty programs, lead by example, and ensure a clean, organized environment while maintaining compliance with policies. This role requires 1 year of retail experience and at least 6 months in a leadership capacity, with strong merchandising awareness and effective communication skills.