Customer Experience Lead

The TJX Companies, Inc.; Dublin (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

Bereavement

401(k) Associate contributions

Child care discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to drive a positive customer experience and manage a team of Associates.

You will promote loyalty programs, train staff, and ensure smooth POS coverage while maintaining store standards and safety. The role requires flexibility, strong merchandising sense, and solid communication skills to thrive in a fast-paced retail environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising techniques understanding.
• Ability to train and mentor Associates on front end principles.
• Capable of promoting loyalty programs and delivering excellent customer service.

Responsibilities

• Creates a positive customer experience at front of store.
• Promotes honesty, integrity, and confidentiality.
• Trains and mentors Associates on front end principles.
• Coaches on personalizing the customer experience and promoting loyalty programs.
• Manages registers, POS coverage, and break scheduling.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures tasks align with store plan and priorities."
• Communicates priorities effectively with management and Associates.
• Gives and receives feedback; supports management on training needs.
• Ensures adherence to labor laws and store policies.
• Promotes credit and loyalty programs; supports shrink reduction goals.
• Encourages safety and maintains a safe environment.

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Training others

Team player

Flexible schedule

Customer service

Leadership experience

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to drive a positive customer experience and manage a team of Associates.

You will promote loyalty programs, train staff, and ensure smooth POS coverage while maintaining store standards and safety. The role requires flexibility, strong merchandising sense, and solid communication skills to thrive in a fast-paced retail environment.