Customer Experience Leader, Front End & Loyalty

The TJX Companies, Inc.; Greensboro (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health/Medical/Dental/Vision insurance

HSA and FSA benefits

Life insurance

Job summary

The TJX Companies, Inc. is seeking an associate at Marshalls to lead front-of-store operations and deliver an exceptional customer experience. You will engage with customers, train Associates, and promote loyalty programs while ensuring store standards and safety.

You will supervise POS coverage, support teamwork, and address customer concerns with a focus on compliance and efficiency. This role requires a flexible schedule including nights and weekends.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising techniques.
• Ability to multitask and adapt to changing directions.
• Team player with good communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks according to store plan; prioritizes as needed.
• Communicates effectively with management and Associates when setting priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Communication

Organizational skills

Attention to detail

Retail experience

Leadership experience

Job description

The TJX Companies, Inc. is seeking an associate at Marshalls to lead front-of-store operations and deliver an exceptional customer experience. You will engage with customers, train Associates, and promote loyalty programs while ensuring store standards and safety.

You will supervise POS coverage, support teamwork, and address customer concerns with a focus on compliance and efficiency. This role requires a flexible schedule including nights and weekends.