Customer Experience Leader - Front-End Excellence

Five Below; Matteson (IL); On-site; USD 21,000 - 34,000; Part time

Job summary

Five Below in Matteson, IL is seeking a dedicated store leader to drive daily operations and deliver exceptional customer experiences. You will oversee front-end sales, merchandising, and service standards while guiding a team to meet store goals.

This role requires hands-on leadership, strong communication, and the ability to manage schedules, training, and store maintenance in a fast-paced retail environment. Join Five Below to help create an engaging, fun shopping experience for guests.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow customers through personal contact.
• Train crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and staff are trained.
• Open and close procedures; keep store clean and ready for customers.
• Perform store manager duties in absence of the manager.
• Recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with leadership on merchandising and recovery efforts.
• Maintain stock room and general store maintenance.

Skills

Management experience

Customer service leadership

Verbal and written communication

Multi-tasking

Creative thinking

Calm under pressure

Staff training

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below in Matteson, IL is seeking a dedicated store leader to drive daily operations and deliver exceptional customer experiences. You will oversee front-end sales, merchandising, and service standards while guiding a team to meet store goals.

This role requires hands-on leadership, strong communication, and the ability to manage schedules, training, and store maintenance in a fast-paced retail environment. Join Five Below to help create an engaging, fun shopping experience for guests.