Customer Experience Leader

Five Below; Peabody (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Benefits site link

Job summary

Five Below is hiring for a store leadership role focused on delivering exceptional customer service and leading a crew to meet store goals in a fast-paced retail environment.

Responsibilities include training staff, managing front-end operations and merchandising, and ensuring daily procedures run smoothly. The ideal candidate has strong communication skills, at least two years of management experience, and the ability to work a flexible schedule.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Wows customers through personal contact.
• Train crew on the BEST customer service experience.
• Lead store to achieve customer service goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure equipment is working and staff are trained.
• Handle opening/closing procedures and store cleanliness.
• Perform store manager duties in absence of the manager.
• Recruit, train, coach and supervise crew members.
• Review communications and coordinate with leadership on procedures.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is hiring for a store leadership role focused on delivering exceptional customer service and leading a crew to meet store goals in a fast-paced retail environment.

Responsibilities include training staff, managing front-end operations and merchandising, and ensuring daily procedures run smoothly. The ideal candidate has strong communication skills, at least two years of management experience, and the ability to work a flexible schedule.