Customer Experience Lead — Front-End & Team Coach

Five Below; Rosemont (IL); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Five Below is hiring for an hourly store leadership role in the Rosemont area. You will coach crew on the BEST customer service experience, supervise front-end operations, and help drive store performance through strong teamwork.

The position requires at least a high school diploma and two years of management experience. You’ll train and develop team members, open and close procedures, and ensure a clean, welcoming store environment.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.

Responsabilités

• Wows customers through personal contact at the point of sale.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Leads store to achieve and maintain customer service score goals set by the District Manager.
• Oversees front-end operations and merchandising to meet or exceed brand standards.
• Ensures front-end equipment works and staff are trained to use it.
• Operates opening and closing procedures; maintains store cleanliness.
• Performs store manager duties in their absence and supports recruitment/coaching of crew.
• Collaborates with leadership on merchandising and store recovery.

Connaissances

Leadership

Customer Service

Communication

Multi-tasking

Teamwork

Formation

High School Diploma

Description du poste

Five Below is hiring for an hourly store leadership role in the Rosemont area. You will coach crew on the BEST customer service experience, supervise front-end operations, and help drive store performance through strong teamwork.

The position requires at least a high school diploma and two years of management experience. You’ll train and develop team members, open and close procedures, and ensure a clean, welcoming store environment.