Retail Customer Experience Leader — Front End & Training

Five Below; Wilmington (DE); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking a store leadership professional to manage crew, drive customer service excellence, and oversee front-end operations in a fast-paced retail environment.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task under pressure. This hourly position includes opening/closing duties, stockroom management, and adapting to a flexible schedule.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensure crew members deliver WOW customer service with fast, friendly checkout.
• Lead store to meet customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Perform opening/closing duties and maintain store cleanliness.
• Fill in for Store Manager when absent.
• Recruit, train, coach, and supervise crew members in partnership with Store Manager.
• Communicate with corporate and store leadership on procedures and policy updates.
• Assist with store maintenance and recoveries as needed.

Skills

Management experience

Communication

Multi-tasking

Creativity

Stress management

Education

High School Graduate

College experience preferred

Job description

Five Below is seeking a store leadership professional to manage crew, drive customer service excellence, and oversee front-end operations in a fast-paced retail environment.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task under pressure. This hourly position includes opening/closing duties, stockroom management, and adapting to a flexible schedule.