Customer Experience Leader

Five Below; Findlay (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below is seeking a store leader to drive customer service excellence and oversee daily store operations. You will coach crew, maintain merchandising standards, and collaborate with the store manager to achieve targets while ensuring safety and a welcoming shopping environment.

The role requires prior management experience, strong communication, and the ability to multi-task in a fast-paced retail setting.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a busy environment.
• Creative thinking and problem-solving under pressure.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on best customer service practices and checkout efficiency.
• Leads the store to meet customer service score goals.
• Oversees front-end merchandising and ensures brand standards are met.
• Ensures equipment is functioning and staff are trained on services where applicable.
• Executes opening and closing procedures and keeps the store clean and ready for customers.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leader to drive customer service excellence and oversee daily store operations. You will coach crew, maintain merchandising standards, and collaborate with the store manager to achieve targets while ensuring safety and a welcoming shopping environment.

The role requires prior management experience, strong communication, and the ability to multi-task in a fast-paced retail setting.