Customer Experience Lead - Front-End & Team Coach

Five Below; Marion (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an experienced retail leader in Marion, OH to drive customer service excellence and front-end operations. You will train crews, supervise daily store activities, and ensure merchandise presentation meets brand standards.

Responsibilities include managing opening/closing, maintaining cleanliness, and coordinating with the leadership team to hit service and sales targets. A minimum of 2 years in management is expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service excellence.
• Train crew on BEST customer service and fast, friendly checkout.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising standards.
• Ensure equipment is functional and staff are trained.
• Perform opening/closing and maintain store cleanliness.
• Cover store manager duties in their absence.
• Recruit, train, coach and supervise crew members.
• Communicate with leadership and follow corporate updates.
• Support merchandising and stock recovery efforts.
• Handle stock room upkeep and general store maintenance.

Skills

Management

Customer service

Communication

Multi-tasking

Creativity

Poise under pressure

Leadership potential

Education

High School diploma

College experience preferred

Job description

Five Below is seeking an experienced retail leader in Marion, OH to drive customer service excellence and front-end operations. You will train crews, supervise daily store activities, and ensure merchandise presentation meets brand standards.

Responsibilities include managing opening/closing, maintaining cleanliness, and coordinating with the leadership team to hit service and sales targets. A minimum of 2 years in management is expected.