Customer Experience Lead — Front-End Excellence

Five Below; Wentzville (MO); On-site; USD 25,000 - 30,000; Part time

Job summary

Five Below is seeking a store leader to manage daily operations, drive customer service excellence, and supervise crew members in our Missouri location. You will train staff on the BEST customer service experience and ensure fast, friendly checkout while maintaining brand standards across front-end merchandising and stock areas.

The role requires a minimum 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills; ability to multi-task.

Responsibilities

• Lead store operations to achieve customer service score goals.
• Train crew on BEST customer service experience and ensure fast checkout.
• Oversee front-end merchandising and store maintenance.
• Assist in recruitment, training, and supervision of crew members.

Skills

Management

Communication

Multi-tasking

Creative thinking

Under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a store leader to manage daily operations, drive customer service excellence, and supervise crew members in our Missouri location. You will train staff on the BEST customer service experience and ensure fast, friendly checkout while maintaining brand standards across front-end merchandising and stock areas.

The role requires a minimum 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment.