Customer Experience Leader: Checkout & Coaching

JCPenney; Niles (IL); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney in United States seeks a Customer Experience Supervisor I to lead and coach associates, drive customer service excellence, and execute company training initiatives across the store.

The role focuses on directing checkout experience strategies, supervising cashier performance, and ensuring staffing levels meet customer demand while maintaining safety and performance standards.

Qualifications

• Experience coaching associates on customer service and checkout procedures.
• Ability to train and mentor cashier teams on checkout processes.
• Strong scheduling and staffing skills to optimize peak times.
• Experience in hiring processes, orientations and ongoing training.
• Commitment to customer experience and safety standards.

Responsibilities

• Lead customer service and sales activities storewide.
• Train and coach cashier associates on checkout procedures and POS usage.
• Manage staffing, scheduling and resources to reduce wait times.
• Oversee recruitment, interviewing and new hire orientations.
• Monitor performance against company standards and safety initiatives.

Skills

Customer service

Leadership

Coaching

Training

Communication

Tools

POS systems

Job description

JCPenney in United States seeks a Customer Experience Supervisor I to lead and coach associates, drive customer service excellence, and execute company training initiatives across the store.

The role focuses on directing checkout experience strategies, supervising cashier performance, and ensuring staffing levels meet customer demand while maintaining safety and performance standards.