Customer Experience Lead - Checkout & Coaching

JCPenney; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Associate discount

Paid holidays

Job summary

JCPenney in Indianapolis is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives and optimizing checkout experiences.

The role partners with store leadership to schedule staff, coach on customer service, manage cashier performance, and implement company policies while maintaining safety and shrink initiatives. Eligible associates receive a comprehensive benefits package and an associate discount.

Qualifications

• Customer service excellence and strong communication skills.
• Experience coaching and training retail staff.
• Ability to manage cashiers and checkout processes.
• Proven leadership in a fast-paced retail environment.

Responsibilities

• Lead and coach associates to deliver outstanding customer service.
• Train and mentor cashier staff on checkout procedures.
• Manage staffing and scheduling to optimize service levels.
• Monitor performance and ensure compliance with checkout standards.
• Support shrink prevention and safety initiatives.

Skills

Customer service

Leadership

Coaching

Training

Scheduling

Cashier procedures

POS productivity

Teamwork

Tools

Point of Sale systems

Job description

JCPenney in Indianapolis is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives and optimizing checkout experiences.

The role partners with store leadership to schedule staff, coach on customer service, manage cashier performance, and implement company policies while maintaining safety and shrink initiatives. Eligible associates receive a comprehensive benefits package and an associate discount.