Customer Experience Leader & Team Coach

JCPenney; Town of Greece (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

JCPenney in the United States is seeking a Customer Experience Supervisor I who drives profitable sales growth by leading and engaging associates, coaching on customer service, delivering training, and enforcing checkout experience standards.

You will model outstanding service, optimize staffing, supervise cashiers, and collaborate with store leadership to ensure customer satisfaction and operational excellence.

Qualifications

• Experience in retail supervision and coaching teams.
• Strong customer-service orientation with ability to resolve issues.
• Ability to train, mentor, and develop associates.

Responsibilities

• Direct customer service activities and drive profitable sales growth.
• Train, mentor and coach cashier associates on checkout procedures.
• Manage staffing and checkout resources to minimize wait times and improve service.

Skills

Customer service

Coaching

Leadership

People management

Training

Scheduling

POS procedures

Cash handling

Tools

POS software

Job description

JCPenney in the United States is seeking a Customer Experience Supervisor I who drives profitable sales growth by leading and engaging associates, coaching on customer service, delivering training, and enforcing checkout experience standards.

You will model outstanding service, optimize staffing, supervise cashiers, and collaborate with store leadership to ensure customer satisfaction and operational excellence.