Customer Experience Supervisor I: Lead & Coach for Service

JCPenney; Tucson (AZ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering company checkout experience strategies. The role covers training initiatives, performance management, and leveraging POS systems to reduce wait times.

The position emphasizes team leadership, people development, and ensuring high standards in service, sales, and safety across store operations.

Qualifications

• Experience coaching associates and delivering training initiatives.
• Strong customer service mindset with ability to model behavior.
• Ability to manage checkout operations and motivate cashiers.

Responsibilities

• Act as role model for Manager on Duty; direct customer service activities.
• Train, mentor and coach cashier associates on checkout procedures.
• Shift resources to checkouts during peak traffic; use Mobile POS and Expeditor stations.
• Coordinate interview talent tryouts, new hire orientations and training.
• Support iCAP, credit and loyalty programs and ensure safety standards.

Skills

Customer Service

Leadership

Coaching

Sales Support

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and engaging associates, coaching on customer service, and delivering company checkout experience strategies. The role covers training initiatives, performance management, and leveraging POS systems to reduce wait times.

The position emphasizes team leadership, people development, and ensuring high standards in service, sales, and safety across store operations.