Customer Experience Supervisor I - Growth & Leadership

JCPenney; Chattanooga (TN); Sur place; USD 26 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401(k) plan with company match

Employee discount

Résumé du poste

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, implementing training initiatives, and delivering checkout experience strategies. The role emphasizes customer service excellence, line management at checkouts, and data-driven performance oversight across staffing and processes.

The position oversees hiring, training, and supplier coordination, with a focus on maintaining high service standards, labor efficiency, and

Qualifications

• Customer service excellence and leadership demonstrated in a retail setting.
• Experience coaching associates on checkout procedures and customer interactions.
• Ability to schedule staff to maximize sales and service.

Responsabilités

• Direct customer service activities and model outstanding service.
• Train and coach cashier associates on checkout procedures.
• Shift resources to checkouts during peak traffic to reduce wait times.
• Coordinate new hire orientations and ongoing associate training.
• Support shrink and safety initiatives and meet performance standards.

Connaissances

Customer service

Leadership

Training & coaching

Checkout experience

Outils

Point of Sale (POS)

Mobile POS

Satellite Registers

Description du poste

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, implementing training initiatives, and delivering checkout experience strategies. The role emphasizes customer service excellence, line management at checkouts, and data-driven performance oversight across staffing and processes.

The position oversees hiring, training, and supplier coordination, with a focus on maintaining high service standards, labor efficiency, and