Customer Experience Supervisor I - Lead Service & Sales

JCPenney; Greenville (NC); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates in customer service, training initiatives, and checkout strategy execution. The role requires strong leadership, coaching, and the ability to optimize staffing and checkout processes to enhance the customer experience.

The position emphasizes hands-on supervision, adherence to iCAP programs, and collaboration with store leadership to deliver exceptional service and achieve

Qualifications

• Experience in customer service and sales leadership.
• Ability to coach associates on service and checkout procedures.
• Experience scheduling staff and managing checkout operations.

Responsibilities

• Direct customer service activities and maintain high service standards.
• Train and coach cashiers on checkout procedures and POS usage.
• Manage line and checkout resources to reduce wait times during peak periods.
• Partner with hiring and training teams to onboard new associates.

Skills

Customer service

Leadership

Coaching

Training

Scheduling

Cash handling

POS system

Tools

Point of Sale (POS) systems

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates in customer service, training initiatives, and checkout strategy execution. The role requires strong leadership, coaching, and the ability to optimize staffing and checkout processes to enhance the customer experience.

The position emphasizes hands-on supervision, adherence to iCAP programs, and collaboration with store leadership to deliver exceptional service and achieve