Customer Experience Lead - Checkout & Coaching

JCPenney; Kansas City (KS); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with Company match

Employee discount

Job summary

JCPenney in Kansas City seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and checkout strategies.

The role emphasizes hands-on leadership, scheduling, coaching, and adherence to company standards. You will contribute to a One Team culture while focusing on customer satisfaction and operational efficiency.

Qualifications

• Customer service excellence mindset
• Coaching and developing staff
• Leadership and accountability

Responsibilities

• Direct customer service activities store-wide and model outstanding service.
• Train and mentor cashiers on checkout procedures and POS usage.
• Manage staffing for peak times to minimize wait times.
• Coordinate new hire orientations and onboarding processes.
• Support safety and shrink initiatives.

Job description

JCPenney in Kansas City seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and checkout strategies.

The role emphasizes hands-on leadership, scheduling, coaching, and adherence to company standards. You will contribute to a One Team culture while focusing on customer satisfaction and operational efficiency.