Customer Experience Lead - Checkout & Coaching

JCPenney; Kansas City (KS); Vor Ort; USD 26.174 - 33.062; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with Company match

Employee discount

Zusammenfassung

JCPenney in Kansas City seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and checkout strategies.

The role emphasizes hands-on leadership, scheduling, coaching, and adherence to company standards. You will contribute to a One Team culture while focusing on customer satisfaction and operational efficiency.

Qualifikationen

• Customer service excellence mindset
• Coaching and developing staff
• Leadership and accountability

Aufgaben

• Direct customer service activities store-wide and model outstanding service.
• Train and mentor cashiers on checkout procedures and POS usage.
• Manage staffing for peak times to minimize wait times.
• Coordinate new hire orientations and onboarding processes.
• Support safety and shrink initiatives.

Jobbeschreibung

JCPenney in Kansas City seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth through training initiatives and checkout strategies.

The role emphasizes hands-on leadership, scheduling, coaching, and adherence to company standards. You will contribute to a One Team culture while focusing on customer satisfaction and operational efficiency.