Customer Experience Lead - Coaching & Checkout Mastery

JCPenney; Port Reading (NJ); On-site; USD 31,684 - 38,572; Full time

Job summary

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, delivering company training initiatives, and leading checkout experience strategies.

You will model exceptional customer service, manage staffing for peak times using POS and satellite stations, monitor performance metrics, and partner with store leadership to achieve iCAP goals while ensuring a safe, welcoming shopping environment for customers and associates alike.

Qualifications

• Experience coaching and supervising retail associates.
• Strong customer service and sales focus.
• Ability to train staff on checkout processes and POS systems.

Responsibilities

• Lead customer service activities and drive sales.
• Train and mentor cashiers on checkout procedures.
• Shift resources to checkouts to reduce wait times.
• Coordinate hiring and onboarding for store staff.
• Support iCAP and safety initiatives.

Skills

Customer service

Leadership

Coaching

Training

Retail sales

Tools

POS system

Mobile POS

Job description

JCPenney is seeking a Customer Experience Supervisor I to drive profitable sales growth by coaching associates, delivering company training initiatives, and leading checkout experience strategies.

You will model exceptional customer service, manage staffing for peak times using POS and satellite stations, monitor performance metrics, and partner with store leadership to achieve iCAP goals while ensuring a safe, welcoming shopping environment for customers and associates alike.