Customer Experience Leader I

JCPenney; Maumee (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Paid Vacation & Holidays

401(k) with company match

Employee Discount

Job summary

JCPenney in the United States seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, drive company training initiatives, and deliver checkout experience strategies. You will direct cashier performance, manage resources for peak times, and partner with leadership on recruitment and training.

The role emphasizes accountability for customer experiences, sales growth, and adherence to company standards through iCAP programs and service excellence.

Qualifications

• Experience driving customer service and sales in a retail environment.
• Ability to coach and develop associates on service standards and checkout processes.
• Familiarity with store operations and training implementations.

Responsibilities

• Act as role model for customer service and oversee store activities.
• Train, mentor and coach cashier teams on checkout procedures and POS usage.
• Optimize staffing and resources to reduce wait times and improve checkout flow.

Skills

Customer service

Team leadership

Coaching

Sales focus

Strategic planning

People management

Training

POS knowledge

Tools

Point of Sale

Mobile POS

POS systems

Job description

JCPenney in the United States seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, drive company training initiatives, and deliver checkout experience strategies. You will direct cashier performance, manage resources for peak times, and partner with leadership on recruitment and training.

The role emphasizes accountability for customer experiences, sales growth, and adherence to company standards through iCAP programs and service excellence.