Customer Experience Lead I: Training & Checkout

JCPenney; Mankato (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision

Vacation/holidays

401(k) match

Employee discount

Job summary

JCPenney in Minnesota is seeking a Customer Experience Supervisor I to drive profitable sales growth by guiding associates, coaching on customer service, and delivering training and checkout strategies. You will model outstanding service, optimize staffing, and lead initiatives to improve the customer experience.

Responsibilities include coaching cashiers, managing checkout flow during peak times, and coordinating new hire orientations while maintaining performance standards and store safety.

Qualifications

• Experience in retail customer service.
• Ability to coach and develop hourly staff.
• Strong leadership and communication skills.

Responsibilities

• Direct customer service activities and drive sales growth.
• Train and mentor cashiers on checkout procedures and service standards.
• Manage resources to reduce wait times and support checkout operations.
• Oversee interview processes, onboarding and training for new hires.
• Ensure compliance with performance standards and safety initiatives.

Skills

Customer service

Coaching

Leadership

Sales

Training

Job description

JCPenney in Minnesota is seeking a Customer Experience Supervisor I to drive profitable sales growth by guiding associates, coaching on customer service, and delivering training and checkout strategies. You will model outstanding service, optimize staffing, and lead initiatives to improve the customer experience.

Responsibilities include coaching cashiers, managing checkout flow during peak times, and coordinating new hire orientations while maintaining performance standards and store safety.