CX Supervisor I: Coaching & Checkout Excellence

JCPenney

Farmington (NM)

Sur place

USD 26 000 - 33 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Résumé du poste

JCPenney is seeking a Customer Experience Supervisor I to lead store associates, coach on customer service, and deliver checkout experience strategies. You will drive sales by optimizing staffing, training, and the use of POS tools to reduce wait times.

This role also manages interview processes, orientations, and ongoing training in support of company standards. The position emphasizes leadership, accountability, and a One Team approach to achieve service and sales goals while partnering with

Qualifications

Coaches associates on customer service and checkout experience strategies.
Directs customer service activities and helps resolve issues.
Trains, mentors cashier associates on checkout procedures.
Manages scheduling to optimize resources during peak times.
Supports company shrink and safety initiatives.

Responsabilités

Acts as a role model for Manager on Duty and directs customer service activities.
Greets and assists customers, helps locate products, and partners with team members.
Trains and coaches cashier associates on checkout procedures and standards.
Shifts resources to checkouts based on store traffic and uses POS tools to reduce wait times.
Coordinates interview talent tryouts, orientations and ongoing associate training.